The Castle Rock Mortgage team was a dream to work with. They answered any and all questions we had and made a stressful process more enjoyable. Thanks for helping us get our dream home!
Misty and Brian H.
Always an excellent experience with Castle Rock Mortgage. We have worked with them for the past 11 years. They are always personable, honest, and professional. They work to mee whatever the need. Couldn't ask for better!
Corey & Melissa I.
THANK YOU to Elizabeth and Brandon for working so hard to get things done! Castle Rock Mortgage LLC is lucky to have you!! You are a processing rockstar!
-Agent: Kayla
Hi Lisa,
Thanks so much for the information and all of your assistance in this first-time experience for me!
I appreciate the time and patience that you, Brandon, and all at Castle Rock dedicated to me while I navigated through the home financing process and simultaneously attended to several urgent and difficult work priorities. Many of my anxieties were alleviated by the calm demeanor of all at Castle Rock, and I sincerely thank you for your efforts dedicated to a smooth, uncomplicated progression to my goal of home ownership.
As the opportunity arises, I will not hesitate to recommend Castle Rock to anyone who is interested in purchasing a home.
Kind regards,
Leonard
They made this dream a reality, very helpful, will recommend to anyone. Five star world-class service.
Lars E.
No doubt buying a home is not as carefree as most of us would desire. I used Castle Rock Mortgage on my recent home purchase and it was a completely serene venture… said simply, these folks are great! My experience was nothing short of first class, I highly recommend them.
Chris M.
Great experience for a 1st time homebuyer. Dan mad everything easy and explained in depth. Five star world-class service.
Ryan & Rebecca A.
James and Sandy were very helpful working with us as first time homebuyers. I would definnely recommend them to other families looking to purchase a home. Five star service.
Robert & Amanda M.
Wonderful! Great communication throughout the process! Amazing with us kids. Nicole is the Bomb. Five Star world-class service.
Ethan & Samantha Q.
Overall Castle Rock Mortgage was very good at staying in touch, informing us when forms needed to be signed. We were able to get a good rate and relatively painless. Good service!
William & Peggy A.
James was helpful and thorough! We were very satisfied with Castle Rock. Five star world class service!
Danica B.
Thank you so very much for all of your help in securing our loan for our very first home. You were organized and Thorough and professional, as well as kind which made all of the difference in our interactions with you. Thank you for your patience as well as treating us as people rather than just a home loan customer. Castle Rock will always be our number one choice and we will refer to everyone. Five star world class service!
Jon & ALexis D.
The company was very helpful and great at making me feel comfortable in purchasing a home. I will always recommend Castle Rock. Five star world class service!
Kiersten B.
James and Lisa Ferguson were phenomenal!!! Not only did they bring to our attention some serious discrepancies on our credit report but they helped us get them resolved. They have literally set the stage for our Financial Future!!
Wilbert & Alica H.
Friendly Services!!!
Jin K.
This was my first experience in the home buying process. Dan Dickerson and the staff at Castle Rock were very knowledgeable and helpful through the process. They were professional as we advanced through the process, and personable at the same time. They worked hard to ensure I got the best rate and was taken care of. I now own my first home thanks to Dan!
Sara K.
Excellent service, very easy to work with. Five star world-class service.
Gordon & Barbara E.
Great weekly communication! Very upfront about paperwork needed, easy to talk to. Five star world-class service!
Michelle J.
Very professional and customer oriented, would recommend this lender to anyone buying. Five star world class service!
Duana H.
Absolutely amazing to work with nice people, positive attitudes! Wonderful to work with. Five star world-class service!
Lacey & Kevin F.
A tremendously professional and friendly experience from start to finish. I would highly recommend to others. Five star world-class service!
Allison M.
It was a great experience. The staff was so pleasant and helpful. James was great he was so patient with all of my questions. Lisa was so helpful and pleasant when James was out of the office. I would definitely tell anyone to use this office. World-class service.
Linda D.
The overall experience was WONDERFUL!!! From our initial consultation to our closing date… the staff was professional, knowledgeable, and caring! They made it their goal to work hard at helping our family succeed at our new home purchase!! We truly appreciate all the help form Castle Rock and will definitely refer anyone we know of that is looking for mortgage services! Five star world class service.
Jerry & Shante A.
Good service and stayed in touch.
Kenneth G.
World class service and responsivness.
Kimberely L.
World class service, courteous and helpful.
David & Beverly D.
World class service, quick and easy no hassle, James and Kelly are awesome love them both!
David W.
World class service, Friendly, knowledgable, and professional.
William & Aimee A.
World class service, kept me on track with everything. Thanks for all of your help.
Christin M.
World class service, honest and we enjoyed our buying experience.
Jose & Tracey R.
World class service with Castle Rock, the best part about Castle rock was thier communication and speed, Brandon and Kely were great to work with.
Matt P.
World class service with Castle Rock, Fast, clear and concise communication.
Nolan L.
Good experience with Castle Rock Mortgage, they stayed in contact with me through the process and gave me a heads up on things to come.
Danie & Mirandal H.
World class service, friendly, fast service everyone was great.
Scott V.
World class experience, very polite and knew exactly what to do. Everybody at Castle Rock did a great job, Thank You!
Luke & April H.
World class service with Castle Rock Mortgage, very personable and everyone went the extra mile to accommodate me. Everyone was very professional as well as friendly.
Steven S.
World class service, consistent, excellent communication from each staffer (spoke with Kelly most often fantastic). Thank you so much for the great experience!
Bo & Amber R.
Michelle,
Thank you so much for all of the time and effort you have put into making everything go so smoothly. It has been a pleasure to work with you!
Warmest Regards,
Mike & Jamie L.
We are FINALLY and OFFICIALLY homeowners! Chris and I could not be mor excited. A huge thanks to the wonderful Brandon Ferguson at Castle Rock Mortgage.
Chris & Brandy F.
Thank you so much to Castle Rock Mortgage for all of their hard work and dedication! The team at crm worked tirelessly and even stayed after business hours to make sure our file closed in a timely manner. They offered top-notch service and made us feel fully informed though our entire process. They truly made my husband and I feel like family. Thank you Castle Rock Mortgage!
James is awesome! Michelle is too! Closed on our house early. They stayed in constant contact with us. We felt comfortable with the whole process thanks to their help and kindness!
Eric & Kelly G.
One of the best experiences we have ever had when purchasing any type of product or service. We will definitely use Castle Rock Mortgage for future home purchases. Great service, extremely helpful staff all around excellent experience.
Paul & Dana B.
James and Michelle thank you for helping us purchases our first home.
Love,
Eric & Kelly G.
Michelle,
Thank you for sending us a referral in August! We hope you get lucky 7!
The Hayues Team
My experience with Castle Rock is simple. One of the smoothest and easiest experiences I’ve had. They are prompt with calling, and always available. To help with things such as paperwork. I would recommend them to anyone regarding loan help. Top-notch service!
Richard S.
James did a fantastic job of getting out the information to us in a timely manner. He had great communication with us, and he was very professional. James and Michell made the home buying so simple and actually enjoyable. I will recommend his services to others. J
David & Nioka L.
Brandon and the group at Castle Rock were fantastic and extremely helpful. They made the home buying experience enjoyable.
Daniel & Roxanne K.
Our refinance process with Castle Rock was a great and smooth experience. We loved the weekly phone calls and emails. Looking forward to working with them in the near future !!
Javon & Lara W.
Brandon and Michelle went out of their way o assist us in the sale of our home. They displayed knowledge and patience in dealing with our concerns and questions. They displayed impeccable professionalism throughout the entire process and worked hard to meet our needs. They were a great team and we enjoyed working with them!
Eric & Rochelle C.
Castle Rock and the entire staff have been very helpful throughout our entire refinance process. All have been gracious and courteous and kind as well as efficient. I recommend Castle Rock Very highly to anyone. Bill and I appreciate your help so much.
William & Leanne B.
I had a good experience with Castle Rock. It was a smooth and easy process. All of my questions were answered!
Amanda S.
We have been very pleased with James, Michelle, and Lisa at Castle Rock. As first time homebuyers, this process was very intimidation; however, Castle Rock was always available to answer, even pre-empt our questions. We never felt like our questions were an inconvenience to them either. The options to sign documents digitally was incredibly helpful for us, a military family moving to Clarksville for out of state. We have been very happy with the whole process thus far.
Thank You!
Edward & Amy N.
Everything was great! Couldn’t have asked for a better experience. We would definitely recommend them to anyone.
Bill & Debra B.
Brandon was AWESOME!!!
Charels H.
Michelle,
I wanted to send a special thank you for everything you did to help make Caitlin and Justin’s 1st Home purchase a success. They were thrilled and could not say enough good things about you. Castle Rock always does a really good job but this time wow you all really pushed it. Thank you.
Very Respectfully, Marie LaVoise, Realtor
Michelle,
We are so grateful for all the hard work and effort you put into helping us close on time and into our first home, we both know it was not an easy task! We feel so blessed to have our dream home a reality, and you were a helping hand that made it possible. Thank you for everything!
Justin & Caitlin B.
Brandon and Michelle went above and beyond to make sure we closed on time. We are grateful for the referral from our realtor, Marie. We are loyal USAA members, but the customer service, competitive rate, and honoring a lower interest rate if it went down during closing (which it did) won us over. Brandon made the process simple and clear for the both of us. Michelle was prompt and trouble shot before we even knew of any Issues existed. Will recommend service to all our home buying friends.
Justin & Caitlin B.
Service was excellent, better than my expectations. This was my third try on getting this home and was very well put together without any major hick ups. Very professional all the way through. Thanks a lot!
Antwwane & Tina C.
For this being my first time being involved in a process like this, you all made it very easy and very simple for me to understand everything. It was great working with you on my home loan.
Derrick & Dawn P.
James was very helpful and informative. He kept in contact regularly and walked us through every step of the way. The staff was friendly and courteous. They kept up will all paperwork needed and got us a great rate on our loan. We would recommend their services to others.
Thank You!
Bret & Christine H.
When we first visited Castle Rock we were unsure of the process but as soon as we went and spoke to Brandon he put us at ease. He explained the process and ensured us that they would do everything. Before we knew it, we were closing. They made everything work. It was a great experience and I would recommend him to everyone I know.
Ben & Ashley T.
This company is great I was stationed at Washington and when I found out, I was moving to Tennessee I called Brandon up about a VA loan for a house. Not only did he help me with the loan, he also helped with insurance and everything I needed to purchase a home. The process was fast and easy. I even received daily updates via phone call.
John & Maya D.
They were great! Thanks for everything!
Jonathon & Tiffany B.
Typically trying to coordinate a mortgage from a different state is extremely stressful, but my experience with castle rock mortgage proved to be a nearly stress free transaction. I was extremely pleased with the customer service I received and with the availability of the loan representatives to answer any and all of my questions. The representative’s were personable and very willing to help me acquire all required documentation. I would highly recommend Castle Rock to any incoming military family and that much more too local homebuyers.
James P.
Castle Rock Was Fantastic. Each member was in contact which was a pleasure and so nice. I would absolutely recommended them to anyone buying a house. They took great care of our family.
Brett & Brianna B.
As first time home buyers, Shane and I are so appreciative for James and his team at Castle Rock Mortgage. They were upfront and thorough about what to expect during the loan process. James, Lisa, and Michelle worked on our loan even when inclement weather shut down the city! With everyone’s hard work we were able to keep on track and even closed a day earlier than originally anticipated. Thank you Castle Rock Mortgage!!
Thanks again, Courtney and Shane.
Castle Rock was very professional in all dealings over the phone, email or in person. Responses came Quickly and I was kept informed regularly each step of the way , would highly recommend.
Robert & Ashley S.
Castle Rock Mortgage was very fast and efficient with the process. We had found the home we wanted before we tried to get a loan, so it was amazing we got everything done in just a month. Everyone was great to work with and we appreciate their determination in getting things done.
Steven & Tiffany
FHA First time Homebuyer
Castle Rock was great! Always kept in touch and I never had o worry about what was going on. Awesome people!!
Joy S.
We had a great experience the whole process went fairly fast. Everyone was very helpful and I appreciate everything you guys did for me.
Cory & Natasha B.
This is my second experience with Castle Rock Mortgage, and both have been very good. Brandon was very helpful, professional, and willing to meet my financial needs in any way he possibly could. I would recommend Castle Rock, without a doubt.
Michele T.
Bar none, the greatest financial experience I have ever had. Thank you to everyone at Castle Rock for making our purchase of our dream home come true. Especially thank you to Michelle for staying on me with all the small details that add up.
Chuck & Allison J.
Our service with Castle Rock Mortgage was excellent! This is our first time buying a house, so we didn’t know much about the process. James and Michelle were very informative. They always took the time to answer our questions and explain what was going on or why they needed specific items. James went above and beyond, often working outside of business hours and even from home. He was very re-assuring. I really appreciate the customer service his company offered. They made us feel as welcomed they called about helping us through the home buying process and did not treat us as if we were just another loan as many companies do. I would recommend Castle Rock Mortgage o anyone seeking a home loan!!
Jenifer J.
James Ferguson and his team worked hard to et the best loan product(s) available. As a real estate investor and homeowner, I would highly recommend sitting down with Castle Rock Mtg and seeing what they can offer. Friendly service and always kept me up to date with what was going on during the loan process.
Ryan & Tricia S.
Everyone at Castle Rock Mortgage are great, polite and helpful! I appreciate each and everyone of you and will refer my friends and relatives who might need a loan!
Sharon C.
This was my husband and Is’ first time buying a home, we had no idea what to expect. James and his staff were so thorough and so helpful. I could call at anytime with any question or concern. They were always so nice and understanding. Castle Rock made our home buying experience a very pleasant one. I can’t thank them enough for all of their hard work. I would recommend Castle Rock to anyone who wants their home buying experience to be a great one!
Megan & Marcus G.
FHA First Time Homebuyer
James & Michelle thank you so much for all of your help. You made the process so easy for us. It was a pleasure working with both of you!
Sincerely,
Liz & Stephen
Our experience with Castle Rock was very pleasant. The staff was incredibly knowledgeable and friendly, always helping us along the way. This was our first experience buying a home and Castle Rock made it quick and easy. Thank You!
Elizabeth & Stephen
Conventional First time Homebuyers
Castle Rock Mortgage provides customer service that goes above and beyond our highest expectation. Having previously worked with other mortgage companies, the open honesty of Castle Rock's employees was a breath of fresh air.
Tiffany & Derrick
Conventional Refinance
Castle Rock Mortgage was absolutely amazing when we were buying our first home. They were extremely professional throughout the entire process and helped with everything we had question about. I couldn’t recommend a better company to work with. Thank you Castle Rock.
Parker H & Kierstin V
USDA First Time Homebuyer.
Our experience with Castle Rock has been a wonderful experience. Brandon has been extremely helpful and informative we could not be happier! We will absolutely com back if we are in need of a mortgage in the future!
Derrick & Jamie
Castle Rock Mortgage was easy to do business with. Great customer service, fast and friendly. Michelle and James were awesome, very professional and gets the job done. A+++++
Marvin & Jessica S.
This has been the smoothest experience. I dreaded buying a home, expecting headaches and roadblocks throughout the entire experience. My first meeting with Jodi was wonderful. I picked her off of a website; her personality and eagerness was welcoming. Second was James, he waited almost two hours for me to fill out loan paperwork. James, Michelle and Jodi worked so well in the preparation and work of the loan. Constant communication with me I was never in the dark. All the way to meeting Trudy at closing. I will recommend all of these individuals whenever someone will listen to me.
Amazing Experience!
Renee B.
Castle Rock Mortgage, LLC was the brightest part of our most recent home buying experience. James and his staff were always available to speak with us about our concerns and took the time to answer any and all questions we had. This communication was very important to us and highlights the professionalism found at Castle Rock.
We were a little worried about the whole process to begin with as buying a home is a huge deal but the numbers James gave us at the very beginning were extremely accurate. There were no surprises when we got to closing, which was right on schedule, and the whole purchase went as smooth as we hoped.
Thank you James and to your staff at Castle Rock Mortgage! We hope that sincere businesses like yours continue to prosper!
Robert and Kari C.
Phenomenal service, from the fist inquiry to closing day. Brandon, Michelle and the team at Castle Rock worked timelessly on our behalf and consistently exceeded our expectations in every way. Castle Rock made this complicated process simple, painless, and ideal situation for first time homebuyers such as ourselves.
Ryan & Amber S.
VA Purchase
James & Lisa,
I would like to thank you both for your hard work in getting me into my new home. Your expertise in the field was evident as you were able to wrk through my particular situation. I will be sure to recommend you to others.
Edna & Timothy
FHA Purchase
Good Job!!!
Donald & Etta H.
Conventional Purchase
Although our mortgage situation was challenging and we had a short deadline, we had to meet for closing. Lisa and Michelle went above and beyond to meet our needs. We were very happy and satisfied with the excellent service the provided us!
Thank you,
Shawn & Michelle M.
VA Purchase
Mr. Ferguson took his time to explain everything that I needed to learn and be aware of. Great service and will definitely recommend my brother and friends when they are ready to buy their own home.
Junior H.
VA Purchase
Our experience with Castle Rock was great. The people are knowledgeable and very friendly. They tried to make the mortgage experience pleasant and expedient . We are glad we were referred to them. Everyone at Castle Rock Mortgage went out of their way to help us. I would recommend them to anyone.
Jerry & Elese L.
I have been very pleased with the service I received from Castle Rock Mortgage. James and his staff were very helpful. Michelle was so sweet and worked very hard for me. They are a great company and stood by me through the process.
Lynn H.
RD Purchase
It was great working with Castle Rock Mortgage! You guys were wonderful to work with. You were very helpful and answered all of our questions. We would definitely work with you all again.
Chad
